1. Overview
All goods sold on this website are brand new. We stand behind every item we ship. If you are not satisfied with your purchase, you may request a return or refund within 30 calendar days of the delivery date shown in the carrier tracking record.
2. Return window & condition
- Return requests must be submitted within 30 days of delivery.
- Items must be unused, unwashed, and in their original condition, with all original packaging, tags and protective materials intact.
- For hygiene reasons, earrings and other pierced jewellery cannot be returned once the sealed packaging has been opened.
- Made-to-order or personalised items are not eligible for return unless they arrive damaged or incorrect.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery and include photographs of the item and the packaging. We will, at your choice, arrange a replacement or issue a full refund, and we will cover all return shipping costs. No restocking fee applies.
4. Buyer’s remorse returns
If you simply change your mind, you may return the item within the 30-day window. The item must be in resalable condition. Return shipping costs in this case are borne by the buyer, and the original shipping charge is non-refundable. We recommend using a tracked shipping service, as we cannot refund items lost in return transit.
5. How to request a return
- Email us with your order number, the item(s) you wish to return and the reason.
- We will reply within one business day with a return authorisation and the return address.
- Ship the item back and send us the tracking number.
- Once the return is received and inspected, we will notify you of the outcome.
6. Refund timing
Approved refunds are issued to the original payment method used at checkout. Where the order was paid through PayPal, the refund is returned to the same PayPal account. Refunds are normally completed within 3–5 business days after we approve the return; the time it then takes for the funds to appear in your account depends on your payment provider and is outside our control.
7. Late or missing deliveries
If your parcel has not arrived within 45 days of dispatch, or the tracking has not updated for more than 15 days, contact us and we will investigate with the carrier. Where the parcel is confirmed lost, we will reship the order or issue a full refund.
8. Cancellations
Orders may be cancelled free of charge at any time before dispatch. Once a tracking number has been generated, the order can no longer be cancelled and should instead be handled as a return after delivery.
9. Contact
For any return, refund or delivery enquiry, please email us. We read every message and reply within one business day.
Last updated: October 30, 2026 · Shenzhen Qihongwei Trading Co., Ltd. · Email: [email protected]