1. Where we ship
We currently ship to the United States and to most international destinations. If your country is not available at checkout, please contact us and we will confirm whether we can deliver to you.
2. Processing time
Orders are packed and handed to the carrier within 1–3 business days of payment being received. Orders placed at weekends or on public holidays are processed on the next business day.
3. Delivery time
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days after dispatch |
| Canada / Western Europe | 8–18 business days after dispatch |
| Other international destinations | 10–25 business days after dispatch |
Delivery times are estimates provided by the carrier and are not guaranteed. During peak seasons, customs inspections or severe weather, delivery may take longer. Some parcels are fulfilled from our overseas warehouse; where that is the case, the first tracking event may appear in the destination country.
4. Tracking
Every order is shipped with a tracking number, which is sent to the email address you provided at checkout once the parcel is dispatched. You can follow your parcel on the carrier’s website or on a universal tracking platform such as 17TRACK or TRACK718. Tracking information can take 2–5 days to appear after dispatch, and may update with a delay while a parcel is in transit or undergoing customs clearance.
5. Shipping cost
Shipping charges, if any, are shown at checkout before you pay. We may offer free shipping promotions from time to time; the applicable promotion is displayed at checkout.
6. Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees levied by the destination country. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient. We complete all required customs declarations and provide the commercial documentation carriers need to clear your parcel.
7. Incorrect or incomplete addresses
Please check your shipping address carefully before submitting your order. If an address is incorrect or incomplete and the parcel is returned to us, we will contact you to arrange redelivery; additional shipping costs may apply. We cannot refund orders that are undeliverable because of an address error.
8. Delayed, lost or returned parcels
- If tracking has not updated for more than 15 days, or your parcel has not arrived within 45 days of dispatch, contact us and we will open an investigation with the carrier.
- Where a parcel is confirmed lost, we will reship your order or issue a full refund, at your choice.
- Where a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or a refund of the item value.
9. Contact
For any question about shipping or tracking, email us with your order number. We reply within one business day.
Last updated: October 30, 2026 · Shenzhen Qihongwei Trading Co., Ltd. · Email: [email protected]