1. Who we are
This website is operated by Shenzhen Qihongwei Trading Co., Ltd., a company registered in Shenzhen, Guangdong, China. We are the data controller for the personal information described in this policy.
2. Information we collect
We collect only the information needed to fulfil your order and support you afterwards:
- Order information – name, billing and shipping address, email address, phone number (if provided), items purchased and order value.
- Payment information – payment is processed by PayPal. We do not receive or store your full card number, card expiry date or security code.
- Technical information – IP address, browser type and referring page, collected by standard server logs and cookies.
- Correspondence – the content of any email or message you send us.
3. How we use your information
- To process and fulfil your order, and to send order confirmations and dispatch notifications.
- To arrange delivery and, where necessary, customs clearance with the carrier.
- To handle returns, refunds and customer support requests.
- To meet our accounting, tax and consumer-protection obligations.
- To prevent fraud and unauthorised transactions.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
4. Who we share it with
Your information is shared only with the parties required to complete your order:
- PayPal – to process payment and, where applicable, refunds.
- Shipping carriers and logistics providers – name, address and phone number only, for the purpose of delivering your parcel and completing customs formalities.
- Our logistics and IT service providers – strictly for hosting, order management and delivery tracking.
- Public authorities – where we are legally required to disclose information.
5. Cookies
We use essential cookies to keep items in your shopping cart, to remember your session when you log in, and to keep the checkout working. These cookies are required for the store to function. Disabling them will prevent you from placing an order.
6. How long we keep your data
Order records are retained for the period required by applicable accounting and tax law, after which they are deleted or anonymised. Support correspondence is retained for up to 24 months.
7. Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to receive a copy of it, or to object to certain processing. To exercise any of these rights, email us and we will respond within 30 days.
8. Security
The site is served over HTTPS. We restrict access to customer information to staff who need it to process orders, and we do not store payment card data on our servers.
9. Contact
Questions about this policy or about how we handle your data can be sent to us by email. We reply within one business day.
Last updated: October 30, 2026 · Shenzhen Qihongwei Trading Co., Ltd. · Email: [email protected]